The library’s Interlibrary Loan and Document Delivery Services will be unavailable on Wednesday, October 5th from 5:30am to 1:00pm while we perform a software upgrade. During this time you will not be able to access the library’s ILLiad request form at https://illiad.westernu.edu/illiad/logon.html .
Thank you for your patience during this downtime. Please contact the library at (909) 469-5323 if you have any questions.
Showing posts with label downtime. Show all posts
Showing posts with label downtime. Show all posts
Tuesday, October 4, 2011
Tuesday, June 7, 2011
Chat Reference Service
UPDATE -
The chat service provider has complete the update and we are now fully functional. Thank you for your patience during the upgrade.
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The Harriet K. & Philip Pumerantz Library’s chat reference service provider is currently undergoing an upgrade/maintenance. As a result the chat reference service is currently unavailable. Until the upgrade/maintenance has been completed and service restored you may contact the library reference for assistance via
Email reference@westernu.edu
Phone 909-469-5323, ask for reference
SMS/Text 909-764-8156
Tuesday, January 4, 2011
ScienceDirect E-Journal Service Interruption
The Library is currently experiencing technical issues with some e-journals that are provided through ScienceDirect. We are aware of the problem and are working to correct the issue as soon as possible.
The e-journals in question are:
Atlas of Oral & Maxillofacial Surgery Clinics of N.A.
The Dental Clinics of North America
Foot and Ankle Clinics
Clinics in Podiatric Medicine & Surgery
The Veterinary Clinics of North America: Exotic Animal Practice
The Veterinary Clinics of North America: Equine Practice
The Veterinary Clinics of North America: Food Animal Practice
The Veterinary Clinics of North America: Small Animal Practice
UPDATE 1/6/10: Our online access to these e-journals has been restored.
The e-journals in question are:
Atlas of Oral & Maxillofacial Surgery Clinics of N.A.
The Dental Clinics of North America
Foot and Ankle Clinics
Clinics in Podiatric Medicine & Surgery
The Veterinary Clinics of North America: Exotic Animal Practice
The Veterinary Clinics of North America: Equine Practice
The Veterinary Clinics of North America: Food Animal Practice
The Veterinary Clinics of North America: Small Animal Practice
UPDATE 1/6/10: Our online access to these e-journals has been restored.
Tuesday, December 7, 2010
Textbooks @ MDConsult
The Library is currently experiencing technical issues with our textbook subscription through MDConsult. We are aware of the problem and are working with the provider to correct the issue as soon as possible.
UPDATE 12/8/2010 - MDConsult should now be working. If you continue to experience problems, please email reference@westernu.edu.
UPDATE 12/8/2010 - MDConsult should now be working. If you continue to experience problems, please email reference@westernu.edu.
Thursday, November 11, 2010
ScienceDirect Scheduled Downtime
Attention WesternU please note that there is a scheduled outage this weekend which will affect the following SciVerse product:
• ScienceDirect
The database mentioned is expected to be offline and unavailable for approximately 9 hours on Saturday, November 13th due to scheduled upgrades.
Down time by region is expected to be as follows
• U.S. Pacific Standard Time (PST): 4:30AM EST - 1:30PM PST
• U.S. Eastern Standard Time (EST): 7:30AM EST - 4:30PM EST
We apologize for the inconvenience while we improve your Elsevier products.
Kind regards,
• ScienceDirect
The database mentioned is expected to be offline and unavailable for approximately 9 hours on Saturday, November 13th due to scheduled upgrades.
Down time by region is expected to be as follows
• U.S. Pacific Standard Time (PST): 4:30AM EST - 1:30PM PST
• U.S. Eastern Standard Time (EST): 7:30AM EST - 4:30PM EST
We apologize for the inconvenience while we improve your Elsevier products.
Kind regards,
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